Sheraton Changsha Hotel

Guests who stayed here loved

“Good and varied breakfast — perhaps the only positive aspect of the property. Worst Sheraton I have ever stayed at in terms of comfort. The air conditioning did not work during my stay, and I was informed by a staff member (using a translation app, since no one speaks proper English) that the air conditioning only works in the summer. I was even advised to leave the window open, which I did, but it did not solve the problem. I complained about the unbearable heat in the room, and they brought two fans, which helped very little. I had to sleep for three nights in temperatures close to 30°C. The hotel has central heating that cannot be controlled by guests. Forcing guests to endure 27°C daily during winter is something I have never experienced before. It is unacceptable that in a well-known international hotel chain, no staff member speaks even reasonably fluent English. Fluent English should be a basic requirement for front desk staff or any role that deals directly with guests. Additionally, the refrigerator in the room was not working and had to be replaced.”

Leandro · Jan 10, 2026