Chalet Silvretta Hotel & Spa

Guests who stayed here loved

“My stay at Chalet Silvretta Hotel & Spa was unfortunately disappointing. This was my first visit to the village, and I was looking forward to spending a pleasant holiday in the area. However, upon arrival, I was shocked to discover that the village was almost completely empty. There were very few visitors, most restaurants and cafés were closed, and only a handful of shops were open — literally few enough to count on one hand. Because of this unexpected situation, I decided on the very same evening of my arrival that I would leave the hotel early. I immediately contacted Booking.com that evening and informed them of my decision, requesting that they notify the hotel and arrange for me to be charged for only one night instead of the full stay. I explained that my decision was not due to any issue with the hotel room itself, but because the destination was completely different from what I had expected. The village lacked the atmosphere, services, and facilities that a traveler would normally expect, especially someone visiting for the first time. I was also informed by the reception staff that since the reservation had been made through Booking.com, Booking.com should contact the hotel regarding my request to pay for only one night. Based on this advice, I contacted Booking.com immediately and expected a fair and reasonable solution. While the hotel was clean and the staff were polite, I am disappointed that no flexibility was shown despite informing both Booking.com and the hotel immediately on the day of arrival. I believe future guests should be clearly informed in advance about the limited number of open restaurants, cafés, and services available in the village during certain periods of the year. To make matters even more disappointing, Booking.com later informed me that they had contacted the hotel regarding my request and attempted to arrange for me to be charged for only one night, with the remaining amount refunded.”

Abdulla · Jun 4, 2026