Hotel Alpin Superior

Guests who stayed here loved

“The localisation is perfect. Right in front of the gondola. 2 days prior my arrival I asked if I needed to let them know my arrival hour so they no when to pick me up from the saas fee parking. They told me no they come 5 minutes after you called them on the phone once at the parking. Well I tried calling for 35 minutes with the Saas fee parking phone and my personal one. For 35 minutes no answers. Just “not available”. So waited 35 minutes for an answer and then once I had a hold of someone they told me me in less than 5 minutes we will be here. They arrived 18 minutes later… so nearly 1 hour after my arrival I checked in the hotel. The room was extremely cold and no way of adding warmth. I had a breakfast included, the receptionist told me it will be starting from 6am. well I went down at 7h45 and the reception doors and lights were closed. No one inside. We were 3 guests looking around because none of us understood. Then we managed to to enter through the fitness area and there were no breakfast. And then one staff arrived and told us “we are sorry it is usually not like this”. No explanation, no professional gesture, a discount or any thing. As I had a meeting at 8h20 I had to leave with no breakfast and nothing with me as there were supposed to be one. So extremely disappointed about this.”

Laetitia · Oct 5, 2025