Question 1

What time is check-in at The Saint James Hotel, Ascend Hotel Collection?

Accepted Answer

From 03:00 to 01:00 Front desk staff will greet guests on arrival at the property.

Question 2

What time is check-out at The Saint James Hotel, Ascend Hotel Collection?

Accepted Answer

Until 11:00

Question 3

What is the general policy at The Saint James Hotel, Ascend Hotel Collection?

Accepted Answer

Individually-wrapped food options are available for dinner Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for lunch Guests are provided with free hand sanitizer Cashless transactions are available Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Food service has been amended for enhanced safety Property is cleaned with disinfectant Social distancing measures are in place Property follows sanitization practices of Ecolab (3rd party expert - Global) Professional property host/manager Shield between guests and staff in main contact areas Gap period enforced between guest stays - 24 hours Masks are compulsory at the property

Question 4

Does The Saint James Hotel, Ascend Hotel Collection have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice) Property confirms they are implementing enhanced cleaning measures

Question 5

Are pets allowed at The Saint James Hotel, Ascend Hotel Collection?

Accepted Answer

Service animals are exempt from fees/restrictions Pet max weight (per pet) in lb is 30 Pets allowed Pet max weight (per pet) in kg is 15 Maximum number of pets per room 1 Only dogs are allowed Service animals are allowed

Question 6

What is the policy on children and extra beds at The Saint James Hotel, Ascend Hotel Collection?

Accepted Answer

No rollaway/extra beds available

Question 7

What is the check-in & check-out policy at The Saint James Hotel, Ascend Hotel Collection?

Accepted Answer

Contactless check-out is available

Question 8

What is the guest type policy at The Saint James Hotel, Ascend Hotel Collection?

Accepted Answer

Essential workers only - NO

The Saint James Hotel, Ascend Hotel Collection

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Children and extra beds

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