Hébergement Mont-Ste-Anne Condos

Guests who stayed here loved

“The receptionists are helpful. Initially, I was given a room that looked quite old, had an unpleasant smell, and did not resemble the photos shown on the website. I raised these concerns with the receptionist, who agreed and kindly arranged for me to move to a different room. While the second room looked like the one advertised, I encountered the following issues during my stay: 1) The hotel did not provide sufficient hot water, and I was forced to take a cold shower despite the cold weather. 2) The water tank alarm began sounding at approximately 3 am for no reason, disturbing my sleep. 3) The bedsheets had a strong unpleasant odor, and I have allergies reaction and bug bites after sleeping on them for 1 night. 4) There was no water supply at all the following day for the kitchen sink, the toilet and the bathtub. 5) When I contacted the hotel regarding the sink issue, I was instructed by a staff member to use a cloth to dry the area beneath and around the sink myself, which there is no water on these areas. This is not a task that should reasonably be expected of a guest. I requested for a refund for the second night since I booked the room for 2 nights and I didn't want to stay after the first night due to multiple issues with the accommodation. But my refund request was denied by the hotel provider.”

Yi Ling (Elaine) · Jun 5, 2026