Embassy Suites by Hilton Niagara Falls/ Fallsview

Guests who stayed here loved

“Customer service is terrible - not pleasant at all … I felt I was racially profiled … I was not good enough to be treated like any other privileged white person. I came there for the Weekend with my daughter for a dance competition . So many employees and not one person offered to help with luggage or direction. Hyatt only cared about was the parking fees which was ridiculous. $35 off site $70 for parking $100 for valet .. I guess if I took valet so would be treated differently. I am by myself with my 14 year daughter helping with luggage and the car attendant explaining to me I need to hurry up … I said give me a second - after my daughter went out to grab the remaining items from the car .. the attendant spoke with my daughter demanding the keys 🔑 because has to have it .. she is a child .. you speak with me .. don’t intimidate my daughter . Finally checked out of the Hyatt on the Sunday the front desk was rude didn’t offer me my bill or explaining my bill will be sent to me just rude no eye contact .. clearly to black for there establishment (never again ) .. I get charged for 4 night of parking I was only there May 1st May 3rd. The car attendees marked that I had 2 vehicles. Help me make sense .. I called right away spoke with front desk and refunded me the difference .. fine … now paying waiting for deposit to be returned on my card … attitude they rush you off the phone .. other peers that stayed at that hotel received there deposit right away within 25hours I have been asking for help .. they transfer you over and over to Lindsey , to Angela ,to someone else .. they want your money don’t want to help .. make you feel to go back there again . I guess I’m not white enough for HYATT !! Sad Great example for my daughter .. can’t trust anyone They are FAKE !!! Customer service has totally changed … maybe dealing with Ai is a better option”

angelinen932 · May 7, 2026