Comfort Inn Hamilton

Guests who stayed here loved

“The staff that were present when I checked in were very friendly. They did try to help. When I first walked into my room (206), it "looked" clean but the further into the room I got, I was met with the strong odor of vomit. It made me nauseous. I went down to the front desk and told them that I could not stay in there and they explained that they had no other room available. I had to leave right away to meet my daughter and the woman at the desk said she would go upstairs and see what she could do. I had already been charged for two nights. When I returned later that night and entered the room, it didn't smell "as bad" but the window was open and it was really cold in the room. I closed the window and had to put the heat on. Then it stank to high heaven! I went to the front desk again and asked the gentleman that if I did stay the second night, would I be given a different room. He said unfortunately there was none available so the answer was no. He knew I was really upset and told me that I might be able to get a reimbursement. That is why I am sending this message. I returned home to Mattawa yesterday and called the hotel. He said he would leave a note for the manager about this and I would receive a phonecall today. As of yet, I have not heard anything. My husband and I have reservations there in June, since we are returning to Hamilton for a few days. I would like this cleared up before then. Thank you for your prompt attention to this matter. Terry Gravelle”

Montgomery · May 25, 2026