Element by Westin Calgary Airport

Guests who stayed here loved

“On a recent trip to Calgary, I made a terrible mistake. Instead of booking a room at the Airport Element Hotel, I booked one at the Downtown Element Hotel. After a tiring five-hour drive, I presented by passport and credit card to the receptionist expecting a straight forward check in. When no reservation in my name was found, I checked the confirmation and discovered my mistake. Resigned to accept the situation, I headed out the door to my car. Before I got very far, I thought I heard my name being called. I turned around to see Karlyn from the Front Desk. She said that she could help me. Returning to the Front Desk, she placed a call to the Downtown Element Hotel on a private line. She very professionally explained my situation and after several minutes of back and forth, she was able to negotiate cancellations of my room at the downtown hotel and have my payment transferred to the Airport one. During the process she was ably assisted by a senior colleague—regrettably, I did not obtain his business card. I always stay at this hotel when I visit Calgary. I find the rooms very comfortable and particularly like the kitchen amenities. I have always found the Front Desk staff members to be very friendly and professional. That they went far above and beyond this time, I think is testament to true hospitality.”

LafiteR1945 · Dec 16, 2025