Comfort Suites Macaé

Guests who stayed here loved

“The only good thing about this property is the location and the new front desk that was tiled while we were staying there. After travelling 5 continents of the world with work I thought I had seen it all when it comes to bad hotels but, Royal Kingdom Macaé wins hands down!! From the offset the staff were rude uninterested and sat behind the front desk playing on their phones or games on the computer. The room we were given had multiple security issues, like the lock being burst, sliding door to the balcony unable to lock, safe not working. The batteries were changed 3 times during our stay, and yet our items were locked inside 3 times. To open the safe they had to get a cable from a neighbouring hotel where the staff then didn’t know how to use it. Once open the staff told us to leave our valuables out of the safe and laughed. If my partner had not been there I would have never have stayed in the hotel due to feeling so unsafe due to the inability to lock the doors to the room at night. The coffee machine in the room was also broken to which they didn’t seem to care about until my partner argued we were paying for it. The iron in the cupboard also had an adapter on the plug for it to be used when plugging into a socket. Only problem with this was it burst into spark when plugged in and burnt the adapter out. The room was also not clean with there being large amounts of mould on the walls and in the bathroom. During our stay they also never cleaned the floors once meaning that over the two week period the floor was covered in sand from outside the reception doors. The ceiling in the balcony was also falling down meaning there was plaster all over the balcony meaning we could not use it. In the end it was that bad we left one day early with no compensation given or apology! More photos available but unfortunately booking.com only allow you to upload 4.”

Danielle · Jun 9, 2026