Utopia Hotel

Guests who stayed here loved

“This hotel should be amazing but sadly its far from it. Let's talk positives first, great location out of the way, easy access to car park, nice automatic opening entrance and level access. Restaurant staff were great. Food was good,a little pricey but not bad Now sadly for the negatives, I am disabled and use a walker so I can't walk too far but when I booked I requested a ground floor room or near to reception and they messaged me back confirming I'd be on the ground floor and that it has a double bed and if that's ok which I was. Arrived and signed at reception by Linda. She saw me using my walker but then said I was on the 2nd floor but when I said I had asked for a ground floor room and got confirmation she then changed my room to room 3. Now rooms 1,2 and three are connected through one door and 2 steps down but I don't think linda considered this what with me using a walker so obviously my things fell off the walker but luckily one of the restaurant waitresses saw me and helped. The room was abit dark but the worst thing was the air con was turning out freezing air and so the room was like an icebox. The temp control was busted so you couldn't change the temp and I had read some reviews mentioning about this issue but they didn't say which room it was. Also the TV remote didn't work so I checked the battery compartment and the batterys were crumbling apart which means they've been like that for awhile. Then I checked around the room and the metal tube that connects the shower to the shower head was black in parts and when I looked at the shower head itself it had lots of limescale on it. Also the mirror was dirty and there was a stain in the bath someone had spat in it. The bedding wasn't very thick so with the room being freezing I thought they would at least put an extra duvet on.The carpet was threadbare also . Oh and maybe it's a Belgian thing but there was no tea or coffee making facilities in my room which surprised me When I went for my evening meal I mentioned about the freezing room and Linda said she would tell maintenance but didn't say when but she did offer extra bedding. I also gave her the remote and wasn't that bothered because I'm English so I wouldn't understand the TV anyway but Linda did say the last guest said the same thing but they didn't watch the TV either but that's not the point. They hadn't changed the batterys. So I had my meal. The cheese croquettes were really nice and the rolls that the waitress offered were also fresh. The main course of spaghetti olvio was drenched in oil. It was like a broth.i had to leave most of it. I also had a beer. The waitresses were nice though. The bill came to €38 which I think was abit too high in my opinion. So I walk back to reception and Linda hadn't changed the batterys so I had to wait. Then when I got back to my room after alot of fiddling with the battery's I finally got the TV to work. I had difficulty sleeping in a freezing room but I kept my clothes on in bed and wear my hoodie up otherwise I wouldn't have been able to stand it. This could be a great place but it feels like it's rundown and everyone's lost interest. I can't say anything about the other rooms but if you get offered room 3 make sure they have fixed the heating issue”

dalescouser · Oct 6, 2025