Question 1

What time is check-in at Chez Lilly?

Accepted Answer

From 04:00 to 12:00

The front desk is open daily from 8:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours.

Question 2

What time is check-out at Chez Lilly?

Accepted Answer

Until 10:00

Question 3

Are pets allowed at Chez Lilly?

Accepted Answer

Pets not allowed Service animals are exempt from fees/restrictions Service animals are allowed

Question 4

Does Chez Lilly have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 5

What is the general policy at Chez Lilly?

Accepted Answer

Individually-wrapped food options are available for breakfast Guest accommodation is sealed after cleaning Guests are provided with free hand sanitizer Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert) Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) Food service has been amended for enhanced safety Property follows sanitization practices of Safe Travels (WTTC - Global) Property follows sanitization practices of Bureau Veritas (3rd party expert - Global) Property is cleaned with disinfectant Reservation might be required for some facilities onsite Property follows sanitization practices of CovidClean (Safehotels - global expert) Social distancing measures are in place Property follows sanitization practices of Ecolab (3rd party expert - Global) Professional property host/manager Protective clothing is available to guests Property follows sanitization practices of SGS (3rd party expert - Global) Shield between guests and staff in main contact areas Gap period enforced between guest stays - 24 hours Property follows sanitization practices of WELL Health-Safety Rating (IWBI)

Question 6

What is the check-in & check-out policy at Chez Lilly?

Accepted Answer

Contactless check-out is available Contactless check-in is available

Question 7

What are the COVID-19 measures at Chez Lilly?

Accepted Answer

Property follows sanitization practices of COVID-19 Guidelines (WHO) Property follows sanitization practices of COVID-19 Guidelines (CDC) Property does not offer onsite COVID-19 testing