The Sebel Sydney Chatswood

Guests who stayed here loved

“I would give this hotel 0 stars if I could. My stay at The Sebel Chatswood was one of the worst hotel experiences I’ve ever had. The first issue started at around 9:36 pm when I called reception to report what appeared to be bug bites all over another guest staying in my room after sleeping on the sofa bed. I was told someone would organise another room and call me back within 30 minutes. That call never came. No follow-up, no apology, no alternative room. The second incident was far more disturbing. For hours we could hear a woman on the floor below screaming accompanied by loud banging. It genuinely sounded like someone was in serious danger. I immediately called reception and explained exactly what I was hearing. I also told them I suffer from PTSD due to previous traumatic experiences involving similar situations and that the screaming was causing me significant distress. I was assured security would investigate and that I would receive an update. Again, nobody called back. When the screaming started again, I rang reception for a second time, only to be told there was no security available. At that point I felt I had no choice but to contact the police myself because I genuinely believed someone’s life could have been at risk. No guest should ever have to do that. What disappointed me most wasn’t just the bugs or the terrifying incident—it was the complete lack of care, urgency, communication and professionalism from hotel staff. I was promised updates twice and received none. Concerns about another person’s safety, as well as my own wellbeing, were simply ignored. This experience left everyone in our room frightened, distressed and feeling completely unsafe. If there really had been someone being assaulted, held against their will or experiencing a medical emergency, the lack of response could have had devastating consequences. I would give this hotel 0 stars if I could. My stay at The Sebel Chatswood was one of the worst hotel experiences I’ve ever had. The first issue started at around 9:36 pm when I called reception to report what appeared to be bug bites all over another guest staying in my room after sleeping on the sofa bed. I was told someone would organise another room and call me back within 30 minutes. That call never came. No follow-up, no apology, no alternative room. The second incident was far more disturbing. For hours we could hear a woman on the floor below screaming accompanied by loud banging. It genuinely sounded like someone was in serious danger. I immediately called reception and explained exactly what I was hearing. I also told them I suffer from PTSD due to previous traumatic experiences involving similar situations and that the screaming was causing me significant distress. I was assured security would investigate and that I would receive an update. Again, nobody called back. When the screaming started again, I rang reception for a second time, only to be told there was no security available. At that point I felt I had no choice but to contact the police myself because I genuinely believed someone’s life could have been at risk. No guest should ever have to do that. What disappointed me most wasn’t just the bugs or the terrifying incident—it was the complete lack of care, urgency, communication and professionalism from hotel staff. I was promised updates twice and received none. Concerns about another person’s safety, as well as my own wellbeing, were simply ignored. This experience left everyone in our room frightened, distressed and feeling completely unsafe. If there really had been someone being assaulted, held against their will or experiencing a medical emergency, the lack of response could have had devastating consequences.”

Tanayah · Jun 28, 2026