Ketrin Hotel Restaurant

Guests who stayed here loved

“This was one of the most disappointing hotel experiences we have ever had. The most serious issue was the complete failure of the air conditioning system during a period of extremely hot weather. Despite repeated complaints and follow-ups, no solution was provided. We were simply told that the cooling system was not functioning throughout the hotel. A working air conditioning system is a basic and essential hotel facility, and its absence made our stay extremely uncomfortable. The cleanliness standards were unacceptable. Our room was not cleaned during our stay, and towels were not replaced. It appeared that regular housekeeping services were either not being provided or were being severely neglected. Another major concern was the reception desk. Almost every time we needed assistance, the reception area was empty and unattended. There was rarely anyone available to answer questions or help guests, which is unacceptable for a hotel claiming to provide hospitality services. The room was also full of insects. Combined with the excessive heat and the lack of a functioning cooling system, this created a very unpleasant environment. Opening the windows was not a realistic option due to the weather conditions. The location is another significant disadvantage. The hotel is situated outside Yerevan and far from the city. Even several taxi drivers were unfamiliar with its location, making transportation unnecessarily difficult and time-consuming. Overall, this hotel failed to provide several of the most basic services and facilities that guests reasonably expect, including air conditioning, cleanliness, housekeeping, and reception support. The gap between expectations and reality was substantial, and unfortunately, we cannot recommend this property based on our experience.”

Iman · Jun 11, 2026